Dialers -> Single User Multi User Inhouse

Single User Hourly Hosted Power Dialer

IN BRIEF

  • Hourly billed hosted dialer with no monthly minimums
  • No setup cost - Zero Capex
  • No setup time, demo can be converted to production with PayPal payment
  • 3 line power dialing
  • Readily convertible to multi-user dialer with same interface
  • Can choose between VoIP and PSTN
  • Instant lead service
  • Unlimited calling to US, UK (F) and Canada

 Take demo

"Power Dialer @ $0.5/hr!"

OwnPages provides single user hosted power dialers for $0.5/hr with calling to US, UK (Fixed), Canada included. There is no monthly minimum or contract. You can choose between VoIP or copper (aka PSTN).

Details

  • 3 simultaneous outbound lines for maximising efficiency. Can be reduced by user.
  • Instant lead service updates your campaigns with Internet leads in real time.
  • Ability to share dialer: create multiple users, any one of which can use the dialer at a time.
  • Easy conversion to multi-user with same interface and settings intact. No need to be retrained.
  • Unlimited calls to US, Canada, UK (Fixed) included. Other destination call rates from US0.0099/min.
  • Can choose between VoIP (aka SIP) and PSTN (aka copper lines aka analog lines).
  • You pay US0.0099/min for PSTN option when agent in US, Canada, UK (Fixed).
  • Incoming numbers @ $3.99/month
  • No monthly minimum spend, no contract
  • Free 24x7 telephonic support

Use of Hosted Dialer

  • You will get a online console in which you can start and stop the dialer.
  • After clicking on start, the dialer is functional in about 1 minute
  • Your online console also has the link to administer your dialer
  • The same link allows your agents to log in
  • Once you setup your dialer, the configuration stays even after stopping it
  • You are billed for whole hours between starting and stopping the dialer
  • Online demo available
 take demo

Converting your free trial account to production

  • Make a small payment into your OwnPages account to test your ability to pay for the service.
  • Sign-in to www.ownpages.com at the top right corner, click on Open console -> Payments -> Pay now by Paypal.
  • From the Paypal account's email address, please send us the address listed in your Paypal account.
  • Also send us your requirements by email to servicesownpages.com.
  • Tell us how many seats or lines you need.
  • Tell us also your special requirements such as staffing, broadcasting lines or CRM integration etc.
  • The first payment from a Paypal account undergoes a verification process that takes about 1 working day.
  • Schedule a walk through of the service by sending us a phone, time and time zone to call you at.

VoIP Requirements

    To use the dialer with VoIP (SIP), you need the following:
  • Softphone and head set for each agent. Use X-Lite®. Its free!
  • Hardphone for each agent as alternative for Softphone.
  • Hardphone = ata or channel bank + dial pad + headset.
  • Bandwidth of 30kbps/agent. This can be a leased line or broadband.
  • Dialer operator with past experience in administering dialers
  • Codec is speex on agent phone (X-Lite or similar)
  • The upload speed of broadband is to be considered; usually is 256-756kbps
  • Click here and here to measure your upload speed
  • Multiple broadband connections can be used in parallel
  • Bandwidth must not be shared with data downloads/uploads

Dialer Features

  • Based on Vicidial®, the world's most popular dialer
  • Inbound, Outbound and Blended call handling
  • Outbound agent-controlled, broadcast and predictive dialing
  • Full USA FTC-compliance capability
  • Web-based agent and administrative interfaces
  • Ability to have agents operate remotely
  • Integrated call recording
  • Three-Way calling within the agent application
  • Scheduled Callbacks: Agent-Only and Anyone
  • Inhouse capable - Open-Source AGPLv2 licensed, with no software licensing cost
 take demo

Full Dialer Feature List

The following content is Copyright 2013 VICIdial Group
  • Ability for an agent to call clients in succession from a database through a web-client
  • Ability to display a script for the agent to read with fields like name, address, etc. filled-in
  • Ability to set a campaign to auto-dial and send live calls to available agents
  • Ability to dial predictively in a campaign with an adaptive dialing algorithm
  • Ability to dial on a single campaign across multiple Asterisk servers, or vice versa
  • Ability to transfer calls with customer data to a closer/verifier on local or remote Asterisk server
  • Ability to open a custom web page with user data from the call, per campaign
  • Ability to autodial campaigns to start with a simple IVR then direct to agent
  • Ability to broadcast dial to customers with a pre-recorded message
  • Ability to park the customer with custom music per campaign
  • Ability to send a dropped call to a voicemail box per campaign if no agent is available
  • Ability to set outbound CallerID per campaign
  • Ability to take inbound calls grabbing CallerID
  • Ability to function as an ACD for inbound and fronter/closer verification calls
  • Ability to have an agent take both inbound and outbound calls in one session(blended)
  • Ability to start and stop recording an agent's calls at any time
  • Ability to automatically record all calls
  • Ability to manually or automatically call upto two other customer numbers for the same lead
  • Automatically dial unlimited numbers per customer until you get an answer
  • Ability to schedule a callback with a customer as either any-agent or agent-specific
  • Ability in Manual dial mode to preview leads before dialing
  • Agents can be on-hook or off-hook while logged in
  • Ability for agents to be logged in remotely anywhere with just a phone and a web browser
  • Faster hangup and dispositioning of calls with one key press (HotKeys)
  • Definable Agent Wrapup-time per campaign
  • Ability to add custom call dispositions per campaign
  • Ability to use custom database queries in campaign dialing
  • Recycling of specified status calls at a specified interval without resetting a list
  • Dialing with custom TimeZone restrictions including per state and per day-of-the-week
  • Dialing with Answering Machine Detection, also playing a message for AM calls
  • Multiple campaigns and lead-lists are possible
  • Option of a drop timer with safe-harbor message for FTC compliance
  • Variable drop call percentage when dialing predictively for FTC compliance
  • Internal DNC list can optionally be activated per campaign
  • All calls are logged and statuses of calls are logged as well as agent time breakdowns
  • Load Balancing of call across multiple inbound or outbound Asterisk servers is possible
  • Agent phone login balancing and failover across multiple ViciDial servers
  • Several real-time and summary reports available
  • Real-time campaign display screens
  • 3rd party conferencing(with DTMF macros and number presets)
  • 3rd party blind call transfer
  • 3rd party conferencing with agent drop-off
  • Custom Music-On-Hold and agent alert sound for inbound calls
  • Estimated hold time, place in line, overflow queues and several other inbound-only features
  • Skills-based ranking and call routing per inbound group(queues) and campaign
  • Queue Prioritization per campaign and inbound group
  • Single agent call queueing
  • Ability to set user levels and permissions for certain features and campaigns
  • Ability for managers to listen-in on agent conversations
  • Ability for managers to enter conversations with agents and customers
  • Ability for agents to select a Pause Code when they are not active
  • Ability for agents to control volume levels and mute themselves
  • Agent shift enforcement by day and time, defined per user group
  • Full QueueMetrics-compatible call logging, inbound and outbound
  • Several Vtiger integration features: user-sync, account-sync, data interconnection
  • Web-based data export utilities
  • Separate Time-clock application to track user work time
  • Web-based administration
  • DID, phone and carrier trunk provisioning through the web interface
  • Web-based agent API to control agent sessions including click-to-dial outside of the agent screen
  • Full integration with Sangoma Call Progress Detection(CDP) for better Answering Machine Detection(AMD)
  • Lead import web-based API
 take demo
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Per Minute Tariff Plan

  • Rates are subject to change without notice.
  • Rates in USD.
Code CountryRate
1USA0.0000
44United Kingdom0.0000
    
    
 


Vicidial, X-Lite and Asterisk are trademarks of their respective organisations